All returns must be processed within 14 days of the delivery of your order. Product must be unopened/unused to be eligible for a full refund. The original order number must be provided to initiate the return process. You will be refunded in full to your original form of payment excluding the cost of delivery. Return shipping is buyer responsibility, please ensure all duties and taxes are prepaid.

If you’d like to exchange your item, please process it as a return and place a new order for the preferred product.

Shipping fees and duties are non-refundable.

All sale items are non-refundable and/or cannot be exchanged.

For further support, please contact us at info@basenails.co.